G2A, a digital "grey-market" for users to buy game keys, have a lot of controversies around its existence. Anyone can go to G2A and sell said keys to get some money usually from a free key they didn't want, such as one bundled with a graphics card. However, all the drama is over people misusing G2A, when a growing number of sellers are selling keys from stolen credit cards and such. And just recently, G2A once again came under fire for an “inactivity fee” that charges users 1 euro a month for every month after 180 days that they do not log in to the website.
There is a Reddit thread where G2A's users express their displeasure about this policy, with so many agreements from other users. At the time of this writing, one user even received almost 40,000 upvotes for their screenshot of an email - in which the company lets the customer know about the charge and cites the G2A PAY terms and conditions.
According to G2A's Term and conditions:
“If User does not log in through the Website to User’s account [sic] for over 180 (one hundred eighty) days, the Company is entitled to charge the User’s G2A Wallet inactivity fee in amount of EUR 1 (one) per each month, or less, if there are no sufficient funds on the User’s G2A Wallet to charge entire inactivity fee. The Company is also entitled to terminate User’s G2A Wallet if there are no sufficient funds on it which allow charging the inactivity fee. Charged inactivity fee is not returnable. The User is to be informed about terminating his account.”
Because of that, if you do not log in to G2A’s website for over 180 days, you are charged for it with no refund available. And in case you do not have sufficient funds in your G2A wallet to cover this fee, then the account will be terminated.
In that same Reddit thread, an account (which seems to be from a G2A employee) try to explain the company's position, and to stress: "if there are no funds on the user's G2A Wallet, the company does not charge anything." However, with the current situation, this explanation has received massive downvotes from angry Reddit users.
“It costs money to upkeep accounts (IT infrastructure, server maintenance, etc.) and if someone does not use the account, it doesn’t make sense to upkeep it. We don’t require these users to buy anything, just log in at least once every 6 months, just so that we know they are still with us. As a financial institution, we are also monitored, supervised, and audited and have to back up and explain all our accounts and the funds stored on these accounts. Once an account may be considered “abandoned,” we take certain steps to make sure we are in line with all regulations, jurisdictions, and laws.”
This isn't the first time G2A has been collared for its business practices, whether morally right or wrong.
Back in April 2017, Gearbox withdrew its partnership with G2A for the Collector's Edition of Bulletstorm: Full Clip Edition after an online backlash. Along the line, G2A suffered multiple allegations of its website selling game keys obtained through stolen credit cards. In April 2017, Gearbox cut ties with G2A following an outcry over its partnership with G2A for the Collector's Edition of Bulletstorm: Full Clip Edition. In June 2016, SpeedRunners publisher tinyBuild accused G2A of selling $450,000 worth of its game keys obtained through such nefarious means.
While it’s good the company does give a prior warning to allow some users to circumvent the fee, after all, it could still be considered a petty excuse from G2A.