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Garena Free Fire comes equipped with a massive pool of intriguing items and cosmetics, which you can reach out to the in-game shop and buy easily with Diamonds. Yes, that’s how the developers monetize their product, especially when it comes to free-to-play games like Free Fire.
Acting as the official currency of Garena Free Fire, Diamonds are exactly what you’ll have to shell out some money to buy in advance before getting your hands on in-game items such as characters, weapon skins, bundles, and so on.
However, how to secure our money if we already spent money but fail to top-up Diamonds in vain? You may be not the only one encountering such a technical issue, and the best solution here is to directly submit a report to the Free Fire Help Center in a timely manner.
The steps given below will be a great help for those looking for a way to contact Free Fire's support team to get over unknown errors related to Diamond top-up.
How to contact the Free Fire Help Center?
Step 1: First of all, head over to the URL: ffsupport.zendesk.com.
Step 2: Look at the top-right corner of the webpage and click on the Submit Request option.
Step 3: Tap on the dialog box then select the Payment & Missing Items option.
Step 4: A text form will pop up on the screen. You need to fill in your personal details and choose the problem you’re stuck in.
Some payment problems suggested in the list include:
- Special airdrop not received.
- Item purchased in Google Play/Bank not received.
- Item Price is showing in the wrong currency/USD.
Step 5: Finally, make a brief description of the error. Bear in mind that you should have at least one attachment proving that. Once done, click on the Submit button and wait for a few days.
Your request will be delivered to Free Fire Help Center and the process of tackling the error and sending a response will take some time. Just make sure you’ve typed in the correct information and keep calm!
Read More: Follow These Easy Steps If You Really Want To Play Free Fire Without Lag!