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PUBG Mobile is a popular battle royale game where 100 players jump into an abandoned island to pick up weapons and fight until there is only one player remain. The game has players all around the world thanks to its great graphics and interesting gameplay.

PUBG Mobile is one of the most popular games on mobile

PUBG Mobile was developed by Tencent, one of the biggest gaming companies in the world. There are many PUBG Mobile account login options such as using Google account, Facebook account, Guest Log-In so everyone can access the game easily however they want. While this makes the game much more accessible, it also creates many different problems when players when they lose their account and try to do PUBG Mobile account recovery. 

So here in this article, we will show you all the ways to do PUBG Mobile account recovery for all types of accounts.

PUBG Mobile Account Recovery - Guest Account

The Guest Account option is the option that most new players chose when they first started playing PUBG Mobile. You don't need to Sign Up or anything to play PUBG Mobile with this option so it is super convenient for people who just want to try and see if they like the game or not.

However, this log-in option is not the safest option because the data of your account will be stored on your phone. Many people started playing PUBG Mobile using a Guest Account and then forgot to linked it to a Facebook account or Google account later. So if you accidentally lose your phone or somehow your phone broke or the data of your phone is wiped, you will pretty much lose your PUBG Mobile.

Here is the only way for you to do a PUBG Mobile account recovery for your Guest account if you lose it.

  • First, open up PUBG Mobile, you will see a Help button on the top right of the login screen.
PUBG Mobile Guest Account recovery
  • Press the Help button and you will see a new window open up. On the top right of that window, you can see a message icon.
On the top right of that window, you can see a message icon.
  • Press the button and now you will be able to talk to the Customer Support of PUBG Mobile.
Talk to the Customer Support of PUBG Mobile to get your account back
  • You will be then be asked for the information of your account such as your in-game ID, user name, your type of device, in-app purchases,...
  • Once they have got enough information, it will take them a few days to confirm your information and get your account back.
  • Now, once you have taken your account back, the first thing you need to do is to link your PUBG  Mobile account to a Facebook account or Google account to keep it safe.

PUBG Mobile Account Recovery - Facebook Account and Google Account

With your PUBG Mobile account linked to a Facebook and Google account, you don't have to worry about losing your account when you lost your phone or your data because the information of your account is stored in the servers of PUBG Mobile. You will be able to freely change your phone and log in PUBG Mobile easily without worry.

Link you PUBG Mobile account with a Facebook account is much safer

However, there are still some cases where you can lose your account such as when your Facebook account is disabled or when you forget the password of your Facebook/ Google account. Here are how you can do PUBG Mobile account recovery for your account in these cases.

Facebook account disabled

When Facebook found out someone else other than you accesses your account, it will temporarily lock your account to make sure that your account is safe. Sometimes, Facebook will just lock the account randomly for no reason at all. When this happens you won't be able to log-in to PUBG Mobile with your Facebook anymore.

You can't log-in to PUBG Mobile with Facebook if your account is disabled

Here are the solutions:

  • If your account is also linked to a Google account, you can log-in to PUBG Mobile using your Google account instead.
  • You can try to recover your Facebook account by contacting their support.
  • Contact PUBG Mobile support as the instruction above.

Forget password

If you forget the password of your Facebook / Google account, there are multiple ways for you to change to a new password. The easiest ways are to change your password using your phone.

Reset your Facebook password using your mobile phone

On the log-in screen of Facebook/ Google, click on the 'Forgot my account?' and you will be given the option to recover your account with the phone number you have registered. A code will then be sent to your phone to confirm your identity. Enter the code that they require and then you will be able to set a new password.

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