Since the beginning of the original Counter-Strike mods, people have been playing the game, being able to choose among a few default skins for each side. CS: GO actually didn't go with this path and removed the character selection screen before each match.  You can only choose which side you will be in and you will hop into a match with a random model. This option doesn't really affect the competitiveness and gameplay of CS: GO at all, but it does diminish the enjoyment of players to some degree.

Players cannot choose a character model before each match in CS: GO

Now, with the introduction of Operation Shattered Web, players can now unlock and equip new Terrorist and Counter-Terrorist characters. They will be the rewards in Operation Pass. These characters will be treated as skins. There is a total of 22 of them and they will have their own tiers such as "Distinguished Agent," "ExceptionalAgent," "Superior Agent,"  and " Master Agent." Characters in the Master Agent tier will have their special animation and voice lines.

Four Master Agent characters will have their own unique animations and voice lines

Apart from new characters and the ability to pick a character, Operation Shattered Webalson also introduces players plenty of new skins, stickers, graffiti, and most importantly, new maps. The 3 new maps are Lunacy, Jungle, and Studio that is available for different modes.

Operation Shattered Web introduces Jungle map for Danger Zone mode

The new Lunacy map for Fly Scout Man missions

The new Studio map for classic modes

The last Operation in CS: GO was Hydra from 2 years ago. It is not sure why Valve skipped a year and then get back to it, but this year we saw a massive change in the price of the Operation. Operation Shattered Web will cost you $15 instead of $6 like previous ones.