Garena Free Fire Guide: How To Contact Unban Your Account

This guide can be applied to a lot of situations, not just for account-related issues. It is not guaranteed that your account would be restored, however.

In multiplayer games, especially shooters, cheating by using various methods like aimbots has been a pretty popular option for gamers. Garena Free Fire usually is very strict about anti-cheat. If you get detected by the anti-cheat system, a permanent ban is pretty much imminent. The next time they log into the game, players would be met with a dreadful message: "Your account has been suspended."

Thread 23596396 6094914286773975163 — No one would like to see this message when booting up Free Fire

However, in some rarer cases, some unusual issues happen and your account gets banned by mistake, it is possible to appeal to the system and get it unbanned… if you know how to connect the supports team. They can resolve a lot of other similar issues as well, like a payment related, for example. If you buy premium currency in-game but don't get it despite the charge on your account - contacting these guys is the key.

Below are the steps that you can do to get in touch with Garena's customer support team:

Open up the customer service portal for English speaking countries of Garena using this link.
Afterward, you can either browse through the "Frequently asked questions" to look for the specific issues you are having. If you are there to unban your account or the issue is not listed, proceed to create a request by selecting the "submit a request" button on the top right corner of your screen.

Untitled — The page also contains a lot of useful information about the common issues that could happen to your account

Fill out the following forms. You have to be very respectful and describe your issues in great detail, with as much information as possible. You might need to provide proof as well.